It’s true. While working out the details in booking today’s guest for the show, I found another email exchange we’d shared nearly five years ago.
In this brief exchange, we talked about her coming on to the show. That visit NEVER materialized!

Why? Because I completely lost or forgot about the email.
Well, it’s time to right that wrong. Thankfully, she had no recollection of that first email and agreed again to come on. 🙂
Her latest effort is a book called The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave.
It is an excellent follow up to her first book, you know, the one I missed out on telling you about all those years ago.
With The Forever Transaction, you have everything you need to build durable, long-term relationships with every customer, and leverage them for ultimate business success – today, tomorrow, and forever.
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