Category Archives: Leadership

Posted on

285: The 10 Laws of Trust with JetBlue Chairman Joel Peterson

by

Every so often I get to have a conversation with someone I never dreamed I’d be talking to. Today is one of those days.

Several years ago he released a book with a publisher that has since been acquired.

joel peterson

This new publisher decided today’s guest’s book needed a rerelease and we are the beneficiaries of it.

His name is Joel Peterson and his book is called The 10 Laws of Trust: Building the Bonds That Make a Business Great.

Joel says trust is the glue that holds an organization together. It turns deflection into transparency, suspicion into empowerment, and conflict into creativity.

10 Laws of Trust is the playbook for breaking through the operational silos and CYA mentality that plague so many organizations today.

Click the play button below to join our conversation now, or keep scrolling for a summary.

Join in on our chat below

Subscribe: iTunes | Stitcher | RSS

Continue Reading »

Posted on

283: Creating a Remarkable Culture with Chick-fil-A Veteran Dee Ann Turner

Featuring the book Bet On Talent

by

During my last stint in radio, which spanned a 14-year period, a Chick-fil-A restaurant was eventually erected less than a mile down the street.

I wasn’t yet familiar with the phenomenon that was the chicken sandwich, but I soon would be.

dee ann turner

To say that my interactions with this establishment’s staff were the best I’ve ever experienced doesn’t do them justice.

As I eventually made my way to other franchises around town, I quickly realized my initial experiences weren’t one-offs.

Every franchise I visited I encountered the same friendly, courteous, and helpful staff. Something about this place is just different, I realized.

How do they do it? And, just as important, why don’t more companies do it?

I answer these questions and more with my guest today, Dee Ann Turner, the former VP of Talent at Chick-fil-A.

She’s also authored a brand new book – her second – called Bet On Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers.

Click the play button below to join our conversation about it now, or keep scrolling for a summary.

Join in on our chat below

Subscribe: iTunes | Stitcher | RSS

Continue Reading »

Posted on

282: Theodor Geisel and the Making of an American Imagination

With Becoming Dr. Seuss author Brian Jay Jones

by

I love biographies. As it turns out, so do many listeners to Read to Lead.

Other than an audio summary once or twice, I’ve never featured an interview with a biographer on the show before.

brian jay jones

That is about to change as, today, I welcome author Brian Jay Jones.

His latest book, released earlier this year, is called Becoming Dr. Seuss: Theodor Geisel and the Making of an American Imagination.

If you love biographies as much as I do, especially ones exploring the lives of creative people, be sure and check out Brian’s other books (linked below).

Click the play button below to join our conversation now, or keep scrolling for a summary.

Join in on our chat below

Subscribe: iTunes | Stitcher | RSS

Continue Reading »

Posted on

280: Why Your Customers Hate You and How to Fix It

With John R. Brandt, author of Nincompoopery

by

When it comes to seeking out authors to consider for the show, one of the first things I look at to gauge my own interest is their book’s title.

So, when I was introduced to the book being featured on today’s episode, needless to say, it immediately got my attention.

john r. brandt

It’s called Nincompoopery: Why Your Customers Hate You and How to Fix It and is written by former journalist John R. Brandt.

John is an intelligent and wonderfully funny writer. I found Nincompoopery to be an educational AND enjoyable read. I think you will too

Click below to join our conversation now, or keep scrolling for a summary.

Join in on our chat below

Subscribe: iTunes | Stitcher | RSS

Continue Reading »

Posted on

278: How to Become the Leader You Would Follow

With author Scott Jeffrey Miller

by

More than in recent memory, I have a ton in common with today’s guest on Read to Lead.

That’s the fact that we both have learned many valuable leadership lessons the hard way.

scott jeffrey miller

His name is Scott Jeffrey Miller of FranklinCovey, and his new book is called Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow.

I saw my past self (thankfully) in so much of what Scott writes regarding his past leadership mistakes.

It’s an incredibly useful book for leaders, particularly Challenge 12 on leading difficult conversations, and one I read cover to cover.

For more on how to become the leader you would follow, check out today’s interview by hitting “play” below.

For a summary of our conversation, keep reading.

Join in on our chat below

Subscribe: Apple Podcasts | Google Podcasts | RSS

Continue Reading »