During my last stint in radio, which spanned a 14-year period, a Chick-fil-A restaurant was eventually erected less than a mile down the street.
I wasn’t yet familiar with the phenomenon that was the chicken sandwich, but I soon would be.
To say that my interactions with this establishment’s staff were the best I’ve ever experienced doesn’t do them justice.
As I eventually made my way to other franchises around town, I quickly realized my initial experiences weren’t one-offs.
Every franchise I visited I encountered the same friendly, courteous, and helpful staff. Something about this place is just different, I realized.
How do they do it? And, just as important, why don’t more companies do it?
I answer these questions and more with my guest today, Dee Ann Turner, the former VP of Talent at Chick-fil-A.
She’s also authored a brand new book – her second – called Bet On Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers.
Click the play button below to join our conversation about it now, or keep scrolling for a summary.
Join in on our chat below
Subscribe: iTunes | Stitcher | RSS
In today’s episode, I ask Dee Ann to share:
- What her career has taught her about selecting the right talent
- I’ll ask for her thoughts on servant leadership and nurturing an abundance mentality
- How to encourage your team to make emotional connections with customers
- …and plenty more!
This Episode is Sponsored By Cloud Accounting Software FreshBooks
FreshBooks cloud accounting software is currently offering a month of unrestricted use to all RtLP listeners – totally free right now. And, you don’t need a credit card for the trial.
To claim your free month, click here and be sure and enter ReadToLead in the “How Did You Hear About Us?” section.
If your business uses Freshbooks, and you’d like to share your experience with the Read to Lead audience, click the contact tab at the top of this page and let us know. Be sure and include “FreshBooks” in the subject line.
Dee Ann’s Book
You can order Bet On Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers right now!
Dee Ann in Action
Books Dee Ann Recommends
The Speed of Trust: The One Thing That Changes Everything by Stephen M. R. Covey
Integrity: The Courage to Meet the Demands of Reality by Dr. Henry Cloud
Check Out These Resources
Visit Dee Ann’s website here for more about her and her work.
Be sure and grab your copy of Dee Ann’s book now.
Find out more about hiring Dee Ann to speak to your group.
Connect with Dee Ann on Twitter and LinkedIn.
Podcast Mentioned
You may want to check out the Modern Manager podcast with host Mamie Kanfer Stewart.
Click to Tweet
To share the Read to Lead Podcast on Twitter quickly and easily, just click the box below. Your tweet will automatically be populated with this copy:
Leave Us Your Feedback
Comment and Share
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. I am also mentioning the names of all who rate the podcast with 5 stars in future episodes.
We encourage you to join the Read to Lead Nation on Facebook. It’s a community of like-minded leaders and leader-to-be, as well as fans of the Read to Lead Podcast.
You can tell your friends on Twitter about your love of reading and our new podcast by simply clicking this link and sharing the tweet you’ll find at the other end.
And, by all means, if you know someone you think would benefit, please spread the word by using the share buttons on this page.
Finally, thanks for listening and remember, “Leaders read and readers lead.”