Episode #113: How to Crush Your Next Media Interview

Based on Three Decades of Experience

There was a time when a stage or platform was strictly borrowed by the one with the talent.

To sing for a living meant you needed a record deal. To write for a living meant you needed a publishing contract. In my case, to talk into a microphone for a living meant you first had to “run the board” at odd hours and for minimum wage until the program director decided you were ready for more responsibility.  

radio studio

Those fortunate enough to be given a platform kept it on the condition they continued to make the gatekeepers money and/or look good. In the words of Janet Jackson, it was very much a “What have you done for me lately?” kind of world.

In many ways this model is still in play of course. But, as more solo entrepreneurs, freelancers, bloggers, vloggers, podcasters, and other content creators continue to spring up from what are arguably the ashes of the industrial age, the ability of the average person to leverage these larger, more traditional, platforms has been strengthened.

Click the Play button to listen to the episode, or scroll down for the written highlights.

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Episode #112: How to Hug Your Haters with Jay Baer

Embrace Complaints and Keep Your Customers

Jay BaerIf you answer customer complaints at all, chances are you at least “pick your spots.”

In other words, you choose to engage your customers through only the handful platforms you prefer, whether that’s email, phone, social media, or something else.

Jay Baer, however, author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers insists that, to be effective, your organization needs to answer every complaint from every customer, regardless of platform, all the time!

Not only that, but Jay has the research to back up why this is so important. With it, he demonstrates that there are two types of complainers, each with very different motivations.

And, he includes a number of interviews, as well as case studies, from businesses who follow the Hug Your Haters formula and have transformed their business as a result.

To join my conversation with Jay, simply hit the play button below. You’re sure to learn a lot.

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Episode #111: Read to Lead’s 5 Best Books of 2015

Henry, Port, Goins, Clark and...

Though I don’t read as much as some, it’s safe to say I read more than most. Chance are, so do you. That’s why you listen to a show like this one, after all.

I’ve presented around 50 books to you this past year and there are 5 that really stand out to me. These are the books that had the greatest impact on me, and the books I think are primed to help the most people with their message.

Click the image below to enter to win a copy of all five (ends December 31, 2015). 

5 Best Books of 2015

For the audio version, just click ‘play’ on the podcast player below. Short and sweet.

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Episode #110: Project Management for You with Cesar Abeid

How to Turn Your Ideas Into Reality

cesar abeidThe key to reaching any goal is understanding the importance of breaking down the steps necessary to reach it, and implementing those steps in a methodical way.

In others words, it’s a lot like Project Management.

Cesar Abeid is my guest today. He is the author of the bestselling book,Project Management for You: How to Turn Your Ideas Into Reality, Deliver on Your Promises, and Get Things Done.

“We live in the information age,” Cesar reminds us, “and we are knowledge workers. Our value is not in what we know, but how we use what we know according to each circumstance.”

To join my conversation with Cesar, simply hit the play button below. I know you’re going to get a lot out of it.

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Is Our Consumer Culture Robbing You of Success?

Here's How Not to Fall Prey

If you’re anything like me, you love a good storyline. Whether drama, comedy or “dramedy,” succumbing to the allure and promises of the next new show or film can admittedly be hard to resist.

I know, I’ve been there.

From 24, Alias, Lost, Survivor, The Blacklist,Modern Family, or The Middle on the small screen, to name-any-superhero-you-can-think-of on the big screen, I’ve watched more than my share of mindless entertainment (don’t even get me started on the internet).

television

Image courtesy of Pawelkadysz on Unsplash

Then there’s the stuff. Cars, electronics, clothes…um, books (oh no he didn’t?!).

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