When I think manners and etiquette, my mind automatically goes to things like holding the door for a stranger, knowing which fork to use for my salad, and being careful to use my quiet voice while talking on my cell phone.
If you’re anything like me, you learned most of these things as a child, either from your parents or your teachers at school. But successfully navigating the minefield of workplace etiquette is something you’ve probably had to learn on the job. Sometimes the hard way. Not anymore!
Richie Frieman has just released a book called, REPLY ALL…And Other Ways to Tank Your Career: A Guide to Workplace Etiquette. He and I chat about it at length on today’s episode.
Hear Our Conversation Now
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Richie shares with us how to:
- Incorporate techniques to help you get your “head in the game” on interview day
- Stand out during your interview
- Avoid first day blunders
- Best handle annoying co-workers and make sure you’re not among them
- Use social media responsibly to avoid embarrassment
- Master the Unwritten Rules of Manners and Etiquette in the Business World
- And much more!
Richie in Action
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Resources
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Books by Richie Frieman
For a complete list of Richie’s books, check out this list of books by Richie Frieman.
Connecting with Richie
If you enjoyed this episode, let Richie know by sending him a tweet to @mannersqdt.
You can find Richie on the web at manners.quickanddirtytips.com
Books Richie Recommends
What Should I Do with My Life?: The True Story of People Who Answered the Ultimate Question
David and Goliath: Underdogs, Misfits, and the Art of Battling Giants
The Public Speaker Podcast
I recently had the pleasure of joining Lisa B. Marshall on the latest episode (#223) of The Public Speaker podcast as her co-host. I was able to share some of the lessons I’ve learned in 26 years as a broadcaster on how to more effectively engage with your audience. I’d love for you to check it out.
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Hear Our Conversation Now
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John and Richie – thanks for “making magic” with this episode of your great podcast! I found this episode really interesting and a number key things resonated with me.
1 – Always return calls – so important! (Jeff I may ask how you doing with this in 6 months 🙂 ) I find that this is always bad manners. I am trying to get a contractor to do some work on my house and can I get them to call back – no! It’s just bad manners and bad business practice.
2 – Not meeting expectations but exceeding expectations. To meet is to do what is expected to exceed is to “make magic” and be remembered and remarkable.
3 – Make yourself available – so important! Remember people buy people first – it’s just good manners.
4 – Drop your ego at the door!
I loved the line- “having manners is at a renaissance point now” – want to stand out in the world of social media and reality TV – good manners, when someone is nice to you or treats you well – gets you remembered. A key component for me is send hand written notes – I’ve even had a range of cards printed – this really makes people remember you. As you say Richie, it’s how you treat people – always remember it’s people you are dealing with, not the next quick buck, but people and people matter most.
Thanks again for another great podcast – the sound quality is just awesome would love to know more how technically you get that sound. Thanks Jeff
Thanks for the feedback Pete! I truly enjoyed chatting with Richie. Regarding the technical side of things, I use the following equipment:
– Mackie 1402-VLX3 mixer (I’m currently not using a compressor or limiter, though I hope to add that to the mix one day)
– Heil PR-40 mic
– iMac (22″ version)
– Skype (I place the call through Skype, regardless of whether the author is on Skype, landline or cell)
– Call Recorder for Skype (with a Roland R-05 as a back up). I’ll be leaning more on the Roland going forward as Skype is closing its API to third party developers like Call Recorder.
– Adobe Audition for editing (with a couple of settings I put each interview through first)
I think that’s it. Sounds like I need to write a block post on this topic. 🙂
Hi Jeff – yes I would! Your sound quality is just so much better than lots of other podcasts – thanks for the info!