Category Archives: Leadership

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305: Ditch the Me Mindset and Change the World

With 'We' author Dr. Eric George

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At first, I wasn’t convinced I could learn a lot about business from a book written by a physician.

Well, let’s just say that fortunately – without yet realizing it at the time – I followed one of the key tenets of this doctor’s new book. I opened my mind to the possibility he may have something valuable to say.

Dr Eric George

His name is Dr. Eric R. George, and his debut book is called We: Ditch the Me Mindset and Change the World.

Does he have something valuable to say? Does he ever!

In We, Eric presents the value of embracing a mindset of connectedness, where the people we encounter represent the source of a fulfilling life.

He takes us on a journey that reveals the six key outcomes of his timeless philosophy.

It’s an easy, and at the same time, transformational read. I encourage you to pick it up.

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304: Discover How You Contribute to the World with Tom Rath

Author of Life's Great Question

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It was more than a dozen years ago when a colleague of mine at the time, Teresa White, first introduced me to the work of today’s guest.

I’m almost embarrassed to admit I hadn’t already been studying his work. You might say Teresa’s introduction makes this interview today possible.

tom rath

I’m talking about Tom Rath, author of StrengthsFinder 2.0, Amazon’s top-selling nonfiction book of all time, and How Full Is Your Bucket and several others.

Today, we dive into two of his latest works:

  1. Life’s Great Question: Discover How You Contribute to the World (out today!)
  2. It’s Not About You: A Brief Guide to a Meaningful Life

We spend the majority of our time on the first of these two works, and attempt to show you how to make your work and life more meaningful, and greatly boost your wellbeing.

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303: Riding the Next Wave of Disruption with Paul Estes

Featuring the book Gig Mindset

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I have long considered myself a recovering perfectionist. So much so that I’ve often fallen victim to the fallacy that I need to do everything myself in order for it to be done right.

I still struggle – almost weekly – with effectively delegating certain aspects of my business, but I’m trying to get better.

paul estes

One of the ways I do that is by reading books on the subject like Your World-Class Assistant by Michael Hyatt.

Another book on this topic I recently learned of is written by today’s guest, Paul Estes, and is called Gig Mindset: Reclaim Your Time, Reinvent Your Career, and Ride the Next Wave of Disruption.

If you’re ready to reenergize your work, the Gig Mindset is what you need.

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302: Never Go With Your Gut with Gleb Tsipursky

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Nothing drives a business toward disaster as fast as poor decision making.

Behavioral economics and cognitive neuroscience studies reveal that our flawed mental patterns — what scholars call cognitive biases — trigger the poor decisions at the root of countless business disasters.

gleb tsipursky

And that chestnut advice to “go with your gut” is actually a strategic error that costs organizations and careers.

So says today’s guest Gleb Tsipursky, author of a new book called Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters.

Listen to learn how to improve your business decision-making in easy but essential steps, and rely on data and evidence over emotion.

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301: Delivering the Ultimate Customer Service Experience with Micah Solomon

Author of Ignore Your Customers (and They'll Go Away)

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Today’s guest is a fireball of personality. He is a joy to talk to and possesses what you might call Automatic Positivity (more on that concept inside the show).

His name is Micah Solomon and he is the world’s leading authorities on customer service, the customer experience, consumer trends, hospitality, and company culture.

micah solomon

He is also a consultant, keynote speaker, trainer, and training designer in these subjects, and the author of several books. He is, simpy put, “the customer service turnaround expert.”

His latest book is called Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience.

I read it from cover to cover and enjoyed Micah’s refreshing and, at times, humorous writing style.

Listen to learn what it takes to turn ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.

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